aurora night vision Camera
Answers to the most frequently asked questions:
How do I remove the Viewfinder?
The Viewfinder is easily removed by pulling down the Viewfinder Release Button and then pulling the Viewfinder straight out.
NOTE: If your Aurora is wet, before removing the Viewfinder shake off the moisture and towel it dry to prevent any water from entering the camera.
Why does my iphone disconnect from aurora when i use the app?
Apple's Bluetooth can cause an interruption in connectivity between your iPhone and Aurora. To fix this, turn off your iPhone's Bluetooth in Settings. DO NOT turn Bluetooth off in the Command Center.
How do i connect the neckstrap?
How do I load and remove the Micro SD card?
wHAT DO i NEED TO KNOW ABOUT the battery?
The Aurora battery is an SX-50 Lithium-ion battery (aka NP-50). It is charged via the USB port. Insert the battery into its slot. Plug the included cable into the micro USB port. (To access the USB port, pull out the rubber flap under the Settings dial.) It takes about two hours to fully charge the battery.
CLICK HERE to view a video about charging the battery!
The time to charge depends upon how you are using the camera. For example, if you are using WiFi your battery will discharge more rapidly. A fully charged battery is generally good for about two hours of continuous video recording. The camera needs to be turned OFF to charge the battery.
How can I make my images brighter or darker?
You can adjust the Shutter speed and the Exposure Value. To adjust the Shutter speed select Camera Mode on the Settings dial and press the Set button. Toggle right to Manual and right again to Shutter Speeds. Select your desired Shutter Speed and press Set. Toggle left and press Set to exit the menu.
Use the north and south toggle buttons, on either side of the SET button, to adjust the Exposure Value from -2.0 to +2.0.
is NEW FIRMWARE AVAILABLE FOR MY CAMERA?
If a firmware update is available for your camera, the app will display a firmware update message. Follow the on-screen messages to update your camera.
SIoNYx warranty and return policy
SIONYX AURORA RETURN / EXCHANGE
LIMITED WARRANTY POLICY
WHAT IS COVERED BY THIS LIMITED WARRANTY
SiOnyx, LLC (“SiOnyx" or “we”) warrants to the original end-user purchaser (“you”) the SiOnyx-branded product and accessories contained in the original packaging (“SiOnyx Product”), including battery, neck strap, protective bag, and USB cable, against defects in materials and workmanship when used normally in accordance with SiOnyx's published guidelines for a period of ONE (1) YEAR from the date of original retail purchase by the end-user purchaser ("Warranty Period"). SiOnyx’s published guidelines include, but are not limited to, information contained in technical specifications, user manuals, and service communications.
This limited warranty is only valid and enforceable in the country where the SiOnyx Product was purchased, provided that said country is on the list of specified countries in which we sell the Aurora camera.
If the SiOnyx Product fails within the Warranty Period we will, within a commercially reasonable time, free of charge, either repair or replace it as described below.
WHAT IS NOT COVERED BY THIS LIMITED WARRANTY
This limited warranty does not apply to any non-SiOnyx branded hardware products or any software, even if packaged or sold with SiOnyx hardware. Manufacturers, suppliers, or publishers, other than SiOnyx, may provide their own warranties to you – please contact them for further information. Software distributed by SiOnyx with or without the SiOnyx brand (including, but not limited to, system software) is not covered by this limited warranty. Please refer to the licensing agreement accompanying the software for details of your rights with respect to its use. SiOnyx does not warrant that the operation of the SiOnyx Product will be uninterrupted or error-free. SiOnyx is not responsible for damage arising from failure to follow instructions relating to the SiOnyx Product’s use.
This limited warranty does not apply: (a) to consumable parts, such as batteries or protective coatings that are designed to diminish over time, unless failure has occurred due to a defect in materials or workmanship; (b) to cosmetic damage, including but not limited to scratches (including to lenses), dents, and broken plastic on ports; (c) to damage caused by use with another product; (d) to damage caused by accident, abuse, misuse, tampering, liquid (beyond IP67 certification), grit, impact, fire, lack of proper care or maintenance, earthquake, or other external cause; (e) to damage caused by operating the SiOnyx Product outside SiOnyx’s published guidelines; (f) to damage caused by use of unauthorized parts or by service (including upgrades and expansions) performed by anyone who is not a representative of SiOnyx or a SiOnyx Authorized Service Provider (“SASP”); (g) to a SiOnyx Product that has been modified to alter functionality or capability without the written permission of SiOnyx; (h) to defects caused by normal wear and tear or otherwise due to the normal aging of the SiOnyx Product; or (i) if any serial number has been removed or defaced from the SiOnyx Product.
WHAT ARE YOUR REMEDIES UNDER THIS LIMITED WARRANTY?
All warranty claims will require an RMA number. To discuss a warranty claim and acquire an RMA number, please call SiOnyx Aurora Customer Care at (833) SiOnyx 1 (833-746-6991).
You will be required to furnish a sales receipt/proof of purchase indicating date of purchase, amount paid and place of purchase.
If a claim is received within the Warranty Period and the SiOnyx Product is found to have failed based on a phone evaluation by SiOnyx Aurora Customer Care we will, at our option:
As far as applicable laws permit, the Warranty Period will not be extended or renewed or otherwise affected due to subsequent exchange, resale, repair, or replacement of the camera or accessory. However, part(s) repaired or replaced during the Warranty Period will be warranted for the remainder of the original Warranty Period or for ninety (90) days from the date of repair or replacement, whichever is longer.
WARRANTY LIMITATIONS SUBJECT TO CONSUMER LAW
To the extent permitted by law, this limited warranty and the remedies set forth are exclusive and in lieu of all other warranties, remedies, and conditions, whether oral, written, statutory, express, or implied and represent our entire liability for any breach of this limited warranty. Except as provided in this limited warranty and to the maximum extent permitted by law, we are not responsible for any consequential, incidental, special or punitive damages or losses, whether direct or indirect, resulting from the use of this product, or arising out of any breach of this limited warranty.
SiOnyx disclaims all statutory and implied warranties, including without limitation, warranties of merchantability and fitness for a particular purpose and warranties against hidden or latent defects, to the extent permitted by law. In so far as such warranties cannot be disclaimed, SiOnyx limits the duration and remedies of such warranties to the duration of this express limited warranty and, at SiOnyx's option, the repair or replacement services described above. Some states (countries or provinces) do not allow limitations on how long an implied warranty (or condition) may last, or the exclusion or limitation of incidental or consequential damages, so the limitations described above may not apply to you.
This Warranty gives you specific legal rights, and you may have other rights that vary from state to state (or by country or province). Other than as permitted by law, SiOnyx does not exclude, limit, or suspend other rights you may have, including those that may arise from the nonconformity of a sales contract. For a full understanding of your rights you should consult the laws of your country, province, or state.
You may return merchandise for a refund of the product price, or exchange, if the return is made within 14 days of receipt of the item. Refunds will exclude any return shipping charges and a 15% restocking fee. You are responsible for all shipping charges for return shipping, except for out of box failures deemed failures by SiOnyx Aurora Customer Care.
All returns will require an RMA number. To discuss a return and acquire an RMA number, please call SiOnyx Aurora Customer Care at (833) SiOnyx 1 (833-746-6991).
All orders must be inspected by customers within 30 days of the date of purchase. After this time, SiOnyx will not be responsible for items damaged in shipping, lost, or any other issues not related to technical support.
Returned or exchanged products must be in brand-new, mint condition. Items must be in the original, undamaged manufacturer product packaging with all parts and paperwork, including instruction booklets and packing inserts. Please do not place stickers or shipping labels on the original manufacturer's product package.
We will not accept C.O.D. shipments or products without an RMA number. Products shipped to our facility without an RMA number will be disposed of. There will be no question or other recourse regarding this process.
Please allow up to 10 (ten) business days (from the time we receive the return) for your exchange or return to be processed.
Return address will be provided to you by SiOnyx Aurora Customer Care when you call for an RMA number.
Questions? Please contact SiOnyx Aurora Customer Care at (833) SiOnyx 1 (833-746-6991).
How do I set the date and time?
To set the Date and Time rotate the Settings dial to the WiFi & Settings menu . Press the Set button and toggle down to Date and Time. You can then toggle through the various choices. To exit, toggle left and press Set.
CLICK HERE to view a video about setting the date and time.
What do the Scene Ring settings mean?
Can I adjust the Viewfinder without using my glasses?
How do I use the Focusing Ring?
Do I have to calibrate the compass?
The camera has an electronic compass built in. The compass is calibrated at the factory, but If you feel that your compass is directionally off you can recalibrate it manually. For more help on how to manually calibrate the compass, CLICK HERE.
Is the Aurora water-resistant?
Aurora is splash, water, and dust resistant and is tested under controlled laboratory conditions with a rating of IP67 under IEC standard 60529. Splash, water, and dust resistance are not permanent conditions and resistance might decrease as a result of normal wear. Aurora is water resistant to 3 feet for 30 minutes.
Can I mount my Aurora on a tripod?
How do I access Advanced Shooting Modes?
How do I turn Night Color ON?
How do I download and use the MOBILE app?
CLICK HERE for help installing and using the mobile app.
What wavelength range does aurora allow me to see?
i just received my camera. how do i get started?
what is the FOV and focal length of aurora?
The Aurora has 42 degree horizontal Field-Of-View and a 35-mm equivalent focal length of 47 mm.
wHAT are the dimensions and weight of aurora?
How does the aurora night vision camera compare to a pvs-14?