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Answers

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Advanced Shooting Modes

To access the Advanced Shooting Modes menu:

  • rotate the Settings dial to Camera Mode
  • press the Set button

The Advanced Shooting Modes are: Shutter | Burst | HDR | Self Timer | Panorama | Time Lapse

main-menu-2-1024×762

 

For more information, follow a Guided Path by clicking HERE.

Diopter Adjustment

The Diopter dial, to the right of the Viewfinder, allows you to customize the focusing of the EVF menu to your eyesight.

diopter

Scene Ring

  • ​DAYTIME (sun or clouds)
  • TWILIGHT (an hour before sunrise or after sunset)
  • ​NIGHT (full night vision; IR filter removed)

scene ring

Focusing Ring

Set the focus manually by turning the focusing ring according to the distance to your subject, estimating the distance where the action in your scene will occur.

lens focusing2

How do I Lighten or Darken an Image?

You can lighten or darken an image by adjusting the Shutter Speed and/or the Exposure Value.

shutter speed

To adjust the Shutter speed:

  • select Camera Mode on the Settings dial and press the Set button
  • toggle right to Manual and right again to Shutter Speeds
  • select your desired Shutter Speed and press Set.
  • toggle left and press Set to exit the menu.

The Exposure Value is adjusted by the north/south buttons either side of SET and is displayed on the bottom left of the screen.

exposure buttons  Image_134

Set the Date and Time

To set the Date and Time:

  • rotate the Settings dial to the WiFi & Settings menu
  • press the Set button and toggle down to Date and Time
  • toggle through the menu
  • to exit, select another mode or turn the camera off

Image_082  Image_084

Image_081  Image_083

CLICK HERE TO VIEW A RELATED VIDEO

Using Night Color

Night Color Vision Settings:

  • rotate the Settings dial to either Camera, Video, or Loop Mode
  • turn the ‘SCENE’ dial to ‘NIGHT’
  • long press the Set button
  • toggle to Night Glow and then right to Night Color and press Set
  • press Set again to exit the menu

evf night color

Compass Calibration

The camera has an electronic compass that is calibrated at the factory. If you find that your compass is directionally off, you can recalibrate it manually. (NOTE: This feature is not available on the Aurora Sport.)

compass-calibrate-e1556200825868

CLICK HERE TO VIEW A RELATED VIDEO

GPS

The camera GPS displays your exact longitude and latitude and the coordinates are visible in the Viewfinder when in Photo, Video, or Loop Mode. (NOTE: This feature is not available on the Aurora Sport.)

  1. Turn the camera on by rotating the Settings Dial to WiFi/Settings Mode to access the menu.
  2. Toggle down to GPS and right to the GPS menu.
  3. Toggle down to On and press SET.
  4. Turn the camera to either the Photo, Video, or Loop Mode and go outside to receive a signal.

Image_380

NOTE: GPS ONLY WORKS OUTSIDE AND REQUIRES 1-2 MINUTES FOR THE CAMERA TO RECEIVE AN INITIAL LOCATION.
(CLICK HERE TO VIEW A RELATED VIDEO)

Turning on Overlay Options

OVERLAY

The Overlay menu has special features to help you take more accurate and level photos and videos.

FOCUS PEAK (CLICK HERE TO VIEW A RELATED VIDEO)

Focus Peak is a focusing aid that places a red highlight on in-focus edges.

  1. Turn the camera on by rotating the Settings Dial to Photo, Video, or Loop Mode.
  2. Long press the SET button to access the menu.
  3. Toggle down to Overlay and then toggle right and down to Focus Peak.
  4. Toggle right on Focus Peak. Select Off or On and press SET.
  5. Toggle left and press SET to exit the menu.

focus peak  Image_228

NOTE: NOW WHEN YOU LOOK THROUGH THE VIEWFINDER, YOU’LL SEE A RED EDGE WHERE YOUR SUBJECT IS IN FOCUS.

GRID

The Grid feature divides the Viewfinder into nine sections using a four line grid to assist in aligning subjects in your photo or video.

  1. Turn the camera on by rotating the Settings Dial to Photo, Video, or Loop Mode.
  2. Long press the SET button to access the menu.
  3. Toggle down to Overlay and then toggle right and down to Grid.
  4. Toggle right again and select On and press SET.
  5. Toggle left and press SET to exit.

grid  Image_235

NOTE: THE GRID WILL NOW BE VISIBLE IN THE VIEWFINDER.

PITCH & ROLL (CLICK HERE TO VIEW A RELATED VIDEO) (NOTE: This feature is not available on the Aurora Sport.)

The Pitch & Roll feature will help keep your camera level, both front to back and side to side.

  1. Turn the camera on by rotating the Settings Dial to Photo, Video, or Loop Mode.
  2. Long press the SET button to access the menu.
  3. Toggle down to Overlay and then right and down to Pitch & Roll.
  4. Toggle right to On and press SET.
  5. Toggle left and press SET to exit.

pitch and roll  Image_243  Image_244

The Pitch & Roll feature will now be visible in the Viewfinder.
To level the camera, move until a pointer appears at the end of the vertical and horizontal bars.

TOGGLE ALL

The Toggle All option turns all three of the Overlay features on and off: Focus Peak | Grid | Pitch & Roll

  1. To turn the Toggle All option on, rotate the Settings Dial to Photo, Video, or Loop Mode.
  2. Long press the SET button to access the menu.
  3. Toggle down to Overlay and then right to select the Toggle All option.
  4. Select All Off or All On and press SET.
  5. Toggle left and press SET to exit.

toggle all  Image_251

NOTE: ALL THE OVERLAY TYPES WILL BE VISIBLE IN THE VIEWFINDER.

Time Lapse

TIME LAPSE Image_046 (CLICK HERE TO VIEW A RELATED VIDEO)

The Time Lapse feature allows you to set the camera to take a certain number of photos per hour (1, 2, 4, 8, 15, 30, 60) for a selectable number of hours (1, 2, 4, 8, 24 or continuous).

  1. Turn the camera on by rotating the Settings Dial to Photo Mode.
  2. Press SET to access the menu and toggle down to Time Lapse.
  3. Toggle right to On and right again to set the Rate.
  4. Choose a Rate by pressing SET.
  5. Toggle down to Duration and right to select the number of hours.
  6. Toggle left twice and press SET to exit.

Image_201  Image_201

  • The Time Lapse settings will be visible at the top of the screen.
  • Place the camera in the location that best suits your scene and press the Shutter button.
  • The camera will start shooting the photos based on your settings.

Image_202  Image_203

NOTE: ONCE THE TIME LAPSE IS COMPLETE, THE CAMERA WILL CREATE A TIME LAPSE VIDEO.

Burst Mode

The Burst mode enables you to take unique consecutive photos at a rate of 10 frames per second (fps), 5 fps or 2.5 fps and is helpful when capturing action.

  1. Turn the camera on by rotating the Settings Dial to Photo Mode.
  2. Press SET to access the menu.
  3. Toggle down to Burst and then right to the options.
  4. Select the option the best suits your scene and press SET.
  5. Press SET to exit out of the menu and you’ll see the Burst setting icon.
Image_184  Image_185

To take a photo, press the Shutter button and Continue to press until the clicks stop.

NOTE: WITH CHIMES ON (RECOMMENDED), YOU WILL HEAR A SHUTTER CLICK FOR EVERY PHOTO TAKEN.

Deleting Photos and Videos

DELETING PHOTOS AND VIDEOS

Delete photos and videos in the Playback Mode.

  1. Rotate the Settings Dial to Playback Mode.
  2. Toggle to the photo or video that you want to delete and press SET.
  3. A green checkmark will appear in the bottom right-hand corner.

Image_160  Image_161

  • Long press SET until a trash can image appears.
  • To keep the photo or video, toggle left and the green checkmark will return.
  • Press SET to remove the checkmark.
  • To delete the photo or video, long press SET until the trash can starts to flash.
  • Release the SET button. The image or video is now deleted.

DELETING MULTIPLE PHOTOS AND VIDEOS

You can delete multiple photos and videos at the same time.

  1. Rotate the Settings Dial to Playback Mode.
  2. Toggle to the photos or videos that you want to delete.
  3. Select the image and press SET.
  4. You’ll see a green checkmark in the bottom right-hand corner.
  5. Do this for each image that you want to delete.
  6. Long press SET until a trash can appears.
  7. To continue with deletion long press SET until the trash can starts to flash.

The photo(s) or video(s) are now deleted.

NOTE: IF YOU DECIDE NOT TO DELETE THE PHOTO(S) OR VIDEO(S), TOGGLE LEFT AND PRESS SET TO REMOVE THE CHECKMARK(S).

Importing Images to a Mac Computer

Follow these steps to import images from Aurora to a Mac:

  1. Turn on Aurora and connect it to your Mac
  2. Open Image Capture (usually found in the Utilities folder)
  3. Click on the Aurora folder on the left under Devices

Your images will be displayed in the main window.

mac image import

Loop Mode

Loop Mode enables you to capture video that’s activated by a trigger. A trigger can either be the shutter button or a shock to the camera such as the recoil from a gun.

TRIGGER TYPE

You can set the Trigger to be activated by the Shutter button or a sensor. (NOTE: The Sensor feature is not available on the Aurora Sport.)

To set the Trigger Type:

  1. Rotate the Settings Dial to Loop Mode.
  2. Press SET to access the Loop menu.
  3. Toggle right on Trigger Mode to select Shutter or Auto.
  4. Press SET to select and SET again to exit.

TRIGGER MODE

You can set the Trigger Mode to three different timing options:

Before – records 30 seconds before the trigger
Middle – records 15 seconds before and 15 seconds after the trigger
After – records 30 seconds after the trigger

To set the Trigger Mode:

  1. Rotate the Settings Dial to Loop Mode.
  2. Press SET to access the menu.
  3. Toggle right on Trigger Mode and press SET to select Mode and SET again to exit.

Image_313  Image_314  Image_310

The Trigger Mode and settings will be visible in the Viewfinder.

NOTE: THE LOOP MODE HAS SOME OF THE SAME OPTIONS AS THE VIDEO MODE: EIS | FRAME RATE | RESOLUTION | HDR

Inverting the Display

The Invert Image feature allows you to read the menus when the camera is upside down (such as when attached to a helmet).

  1. Turn the camera on by rotating the Settings Dial to Photo, Video, or Loop Mode.
  2. Long press the SET button to access the menu.
  3. Toggle down to Invert Image and toggle right to turn the option on.
  4. Press SET and SET again to exit.

inverted image

NOTE: THE EVF MENU WILL NOW BE INVERTED.

The Battery

The Aurora battery is an SX-50 Lithium-ion battery, also known as an NP-50.
CLICK HERE to view a video about charging the battery.

  • Insert the battery into its slot.
  • Plug the included cable into the micro USB port. (To access the USB port, pull out the rubber flap under the Settings dial.)
  • It takes about two hours to fully charge the battery. The camera needs to be turned OFF to charge the battery.
  • Using WiFi will discharge your battery more rapidly.
  • A fully charged battery is generally good for about two hours of continuous video recording.

battery insert

We have used an NP-50 battery purchased on Amazon (U.S. ONLY) and it appears to work well. You can view it HERE.

(SiOnyx does not manufacture, sell, or support the NP-50 battery on Amazon referred to above. Please use responsibly and at your own risk.)

Remaining battery level

Icon Battery level
full battery 1 Full: 100% to 80%
3-4 battery 1 3/4: 80% to 50%  *note that this is the minimum level required to execute firmware upgrade. USB connection is recommended for power backup.
2_4 battery 1 2/4: 50% to 20%
1_4 battery 1 Low (1/4): 20% to Power down
power down battery 1 Power down

Using an External Battery Bank

3 Cam And Power Pack

You can use an external battery bank to assist powering Aurora.

  • Charge Aurora’s internal battery to 100%.
  • Turn the camera off.
  • Connect Aurora to the external battery bank with the cable provided with the battery.
  • Turn Aurora on and select the desired use mode. The external battery bank will ‘trickle’ charge Aurora’s internal battery while Aurora is being used. It DOES NOT power Aurora directly.

We have used a power bank available from Amazon (U.S. ONLY). Click HERE to view it.

(SiOnyx does not manufacture, sell, promote or support this product. Please use responsibly and at your own risk.)

Removing the Viewfinder


The Viewfinder is easily removed by first pulling down the Viewfinder release button and then pulling the Viewfinder straight out.

GP ReleaseImage_015

NOTE: If your Aurora is wet, shake off the moisture and towel it dry before removing the Viewfinder to prevent any water from entering the camera.

Insert the MicroSD Card

Once the Viewfinder has been removed, insert the card it into its slot and push it until it locks.
To remove it, push the card in to release the latch.
The card will pop out for removal.

SD-card-cavity-2-250×250

NOTE: Aurora requires a MicroSD card for image capture, Class 10 or UHS-1, 32GB maximum. (NOT INCLUDED)

For more information, follow a Guided Path by clicking HERE.

Firmware Update

Firmware updates, when available, will be displayed in the Mobile App, available on Apple and Android. Click HERE for the Mobile App Guide.

Firmware-1  Firmware-2_1  Firmware-3_1_orig

“Update” = start the process.               The firmware is transferring.            Click “OK” and power cycle the camera to complete.
​”Continue” = update later.

Installing the Picatinny Rail Mount

​The Picatinny rail mount fits in the 1/4″-20 standard mount on the bottom of your camera.

1-rail-camera-mount-new_orig

  • Align the guide post on the mount with the guide hole on the bottom of the camera.
  • Align and tighten the screw on the mount into the screw hole on the camera.

11 mount-on-cam-new-2300_orig

  • ​Loosen the quick release screw on the mount to approximate the spacing of the Picatinny rail.
  • Place the camera and mount anywhere you’d like on the rail.
  • Close the quick release latch.

1 camera-mounted-on-rail-new_orig

Attaching the Neck Strap

loop

1. Create a loop on the end.

2. Push the loop in from the side of the camera and pull through.

3. Undo the strap from the clasp.

4. Place the end of the strap through the loop.

5. Repeat on the other side.

6. Redo the clasp on the strap.

7. Pull the straps to tighten the loops.

Lens Cap

1 Lenscap For Amazon Review

We do not offer a lens cap for Aurora, but we have used this Scope Lens Cover with Aurora and it appears to work quite well. The size we used was 49mm – 54mm. Click HERE to view it on Amazon (U.S. ONLY).

SiOnyx does not manufacture, sell, promote or support this product. Please use responsibly and at your own risk.

Definitions in Video Mode

Setting Definition
EIS Switch electrical image stabilization On/Off.
HDR Set HDR On/Off.
Frame rate Select frame rate.
Recording format Select video size (Resolution)
Slo Mo Set Slow-motion mode. This mode records the file with 60 fps and then plays it with 30fps. This mode does not record audio.
Time Lapse Switch Time Lapse On/Off.
Time Lapse Rate Set shooting interval.
Time Lapse Duration Set shoot continuing time.
Time Lapse Length Set video recording length.

Recording format for Video Mode

Setting Value
Video file format MOV, H.264/AVC
Audio recording format PCM (bit rate: 16bit, sampling frequency: 48kHz)
Frame size and frame rate

1280x720p(60fps/30fps/24fps/15fps/7.5fps/Slo-Mo)

640x360p(60fps/30fps/24fps/15fps/7.5fps/Slo-Mo)

Video recording length Max. 29min/1 file or file size 4GB/1 file

Focus Ring Dimension

The outside dimension of the lens and focus ring is 49.5mm.

Focus

What Wavelength Range Does Aurora Allow Me to See?

Aurora allows the user to see between 400nm and 1100nm within the spectral range. The human eye can see between 400nm and 700nm.

Spectrum_orig

Field of View and Focal Length

Fov

The Aurora has 42 degree horizontal field of view and a 35mm equivalent focal length of 47mm.

Image Size

Images captured by Aurora will range in size from 225-400 KB. A 29 minute video is approximately 3GB.

image size display

Camera Weight and Dimensions

The dimensions of Aurora are: 118.55mm x 63.2mm x 52.5mm. The weight is 276.8g.

aurora-dimensions-2

Technical Documentation

Click the link(s) below for a technical specifications document for Aurora and the Explorers Edition.

Aurora Explorers Edition

Aurora

Water Resistance

Ip67a

Aurora is splash, water, and dust resistant and is tested under controlled laboratory conditions with a rating of IP67 under IEC standard 60529.

Splash, water, and dust resistance are not permanent conditions and resistance might decrease as a result of normal wear.
Aurora is water resistant to 3 feet for 30 minutes.

iPhone, Bluetooth and WiFi

Apple’s Bluetooth can cause an interruption in connectivity between your iPhone and Aurora. To correct this, turn off your iPhone’s Bluetooth in Settings.

DO NOT turn Bluetooth off in the Command Center.

Bluetooth Off In Settings (2)

Turn on WiFi

Turn Aurora’s Wi-Fi on by rotating the Settings Dial to the WiFi/Settings position to view the Settings menu.

wifi settings dial (2)  DISPLAY WIFI

Use the toggle buttons surrounding SET to navigate the menu to WiFi and then right to On, and SET to select.

top view toggle buttons highlighted (3)  wifi menu

NOTE: WIFI IS NOW ON AND WILL REMAIN ON UNTIL YOU TURN IT OFF.

waiting for wifi

Is there any latency between the camera and the Mobile App?

This video displays the slight latency between your subject and the Mobile App Live View. To decrease this, be sure to turn off EIS (Electronic Image Stabilization).

Mobile App Guide

Click HERE for the Mobile App Guide.

Sharing Images to Social Media

SHARE IMAGES AND VIDEOS FROM THE MOBILE APP

Open the Mobile app and tap your wireless network (not your camera) and then tap Continue.

camera and network list selected

Tap the photo(s) and video(s) in the Media Center you want to share and then tap the Share icon.

share selected

Your device will display the sharing options. Just choose and post.

facebook selected  create a post

Transferring Images to PC or Mac

TRANSFER IMAGES AND VIDEOS TO YOUR PC FROM AURORA

Connect Aurora to your computer with the included USB cable.

usb cable

Open File Manager to view Aurora as a storage device and drag photos and videos directly to your PC.

PC file manager

Controlling the Camera Remotely

CONTROLLING THE CAMERA FROM THE APP

Tap the LIVE icon.

LV

The app is now in Live View and will start in Photo Mode.

live view start 3

Switch modes by tapping the icons below.

numbered buttons

Photo Mode (1) – Capture still images.
Video Mode (2) – Record live video.
Loop Mode (3) – Capture 30 seconds of video activated by a trigger.

NOTE: THE TRIGGER CAN EITHER BE THE SHUTTER BUTTON OR A SHOCK TO THE CAMERA SUCH AS RECOIL FROM A RIFLE.

Transferring Images to Mobile Device

TRANSFER IMAGES AND VIDEOS FROM AURORA TO YOUR MOBILE DEVICE

The Media Center screen will display image thumbnails.
Tap the photo(s) and/or video(s) you would like to import from Aurora to the app.

media center picture selected

The selected item will appear in full-screen view.

full frame

To select multiple items, long press an item in the Media Center.
The thumbnail of the item will dim and a one (1) will appear.
Tap on another thumbnail and the next sequential number will appear indicating the total number of items selected.
Tap again to deselect.

media center multiple selected

Tap the Import button after selecting image(s) and video(s).
The Import button will be beneath the full-screen preview if you selected a single item or multiple.

multiple selected and import button

The selected files will begin importing.
Once the files have been imported, you can delete them from Aurora.
Choose Yes to delete or No to save.

importing

To view the imported files, tap In Device at the top of the screen.
To export images to your smart device, long press any item until a (1) appears.
Tap any additional item to select it as well and then tap the Export button.

tap and export

The exported file(s) will now be visible in your mobile device’s photo gallery.

gallery image with border

Photo and Video Mode Icons

PHOTO MODE

The Photo Mode icons are numbered and labeled below.

photo mode icons numbered

(1) Burst Rate | (2) Self Timer | (3) Compass | (4) Zoom | (5) Exposure Compensation | (6) HDR | (7) Shutter Speed

Drag the slider to adjust the Zoom level.

slider zoom

Press the red Shutter button to capture a photo.

shutter button2

VIDEO MODE

The Video Mode interface icons are numbered and labeled below.

video controls

(1) Time Left to record | (2) EIS | (3) Video Resolution | (4) Video Rate

Press the red Shutter button to start and stop recording video.

video button1

Tap the Video Rate button to access the FPS. Select the frames per second that best suits your scene.

FPS

NOTE: VIDEO RATE REFERS TO FPS OR FRAMES PER SECOND USED TO SHOOT VIDEO.
THE HIGHER THE FPS, THE SMOOTHER THE VIDEO. A LOWER FPS WILL IMPROVE SENSITIVITY IN LOW-LIGHT SCENES.

LOOP MODE

The Loop Mode allows you to record short clips based on a trigger or shutter and the icons are numbered and labeled below. To initiate a Loop Mode session, tap the Trigger Mode and Trigger Type to best suit your scene. Then tap the Shutter Button or wait for an incident to trigger the camera.

loop1  loop2

⇒ Before – 25 seconds prior | Middle – 15 seconds prior, and 15 seconds post | After – 30 seconds post

Accessories

At this time, we do not sell accessories for Aurora. Listed below are some accessories that we have tried with Aurora and purchased from Amazon (U.S. Only).

Lens Cap (49mm – 54mm): Click HERE

Hard protective case: Click HERE

External battery bank: Click HERE

NP-50 battery: Click HERE

NOTE: SiOnyx does not manufacture, sell, promote, or support these products. Please use responsibly and at your own risk.

Purchase in Europe

To purchase Aurora in Europe, please contact:

Fubar Bundy
The Store Room
Millshaw, Leeds LS11 8EH
United Kingdom
t: 0113 345 6768
e: sales@fubarbundy.co.uk
https://fubarbundy.co.uk/

Aurora 'classic' and Aurora Sport

The Aurora Sport is a recreational boating / fishing stand-alone camera.

  • feature reduced
  • no GPS or compass
  • no recoil trigger, pitch and roll overlay or Auto OFF in EVF Time Out
  • 1-year warranty

The Aurora ‘classic’ model is our original night vision camera.

  • tested on 223/5.56 for 4000 rounds @ 2500 Gs
  • 2-year warranty
  • recoil activated capture (loop mode)
  • accessory kit for shooting sports enthusiasts (Picatinny mounts)
  • integrated GPS, Compass, and Pitch and Roll

What caliber rifle is safe to use with the Picatinny mount in the Explorers Edition?

The Picatinny mount for Aurora has been tested on an M4 (AR-4) 223/5.56 for over 4000 rounds. A higher caliber may damage the Aurora camera.

Warranty and Return Policy

SIONYX AURORA RETURN / EXCHANGE LIMITED WARRANTY POLICY (U.S. ONLY)

WHAT IS COVERED BY THIS LIMITED WARRANTY

SiOnyx, LLC (“SiOnyx” or “we”) warrants to the original end-user purchaser (“you”) the SiOnyx-branded product and accessories contained in the original packaging (“SiOnyx Product”), against defects in materials and workmanship when used normally in accordance with SiOnyx’s published guidelines for a period of ONE (1) YEAR from the date of original retail purchase by the end-user purchaser (“Warranty Period”). The Warranty Period for the Aurora Explorers Edition, when purchased after July 8, 2019, is TWO (2) YEARS.

This limited warranty is only valid and enforceable in the country where the SiOnyx Product was purchased, provided that said country is on the list of specified countries in which we sell the Aurora camera.

If the SiOnyx Product fails within the Warranty Period we will, within a commercially reasonable time, free of charge, either repair or replace it as described below.

WHAT IS NOT COVERED BY THIS LIMITED WARRANTY

This limited warranty does not apply to any non-SiOnyx branded hardware products or any software, even if packaged or sold with SiOnyx hardware. Manufacturers, suppliers, or publishers, other than SiOnyx, may provide their own warranties to you – please contact them for further information. Software distributed by SiOnyx with or without the SiOnyx brand (including, but not limited to, system software) is not covered by this limited warranty.

Please refer to the licensing agreement accompanying the software for details of your rights with respect to its use. SiOnyx does not warrant that the operation of the SiOnyx Product will be uninterrupted or error-free. SiOnyx is not responsible for damage arising from failure to follow instructions relating to the SiOnyx Product’s use.

This limited warranty does not apply: (a) to consumable parts, such as batteries or protective coatings that are designed to diminish over time, unless failure has occurred due to a defect in materials or workmanship; (b) to cosmetic damage, including but not limited to scratches (including to lenses), dents, and broken plastic on ports; (c) to damage caused by use with another product; (d) to damage caused by accident, abuse, misuse, tampering, liquid (beyond IP67 certification), grit, impact, fire, lack of proper care or maintenance, earthquake, or other external cause; (e) to damage caused by operating the SiOnyx Product outside SiOnyx’s published guidelines; (f) to damage caused by use of unauthorized parts or by service (including upgrades and expansions) performed by anyone who is not a representative of SiOnyx or a SiOnyx Authorized Service Provider (“SASP”); (g) to a SiOnyx Product that has been modified to alter functionality or capability without the written permission of SiOnyx; (h) to defects caused by normal wear and tear or otherwise due to the normal aging of the SiOnyx Product; or (i) if any serial number has been removed or defaced from the SiOnyx Product.

WHAT ARE YOUR REMEDIES UNDER THIS LIMITED WARRANTY?

All warranty claims will require an RMA number. To discuss a warranty claim and acquire an RMA number, please call SiOnyx Aurora Customer Care at (833) SiOnyx 1 (833-746-6991). You will be required to furnish a sales receipt/proof of purchase indicating date of purchase, amount paid and place of purchase. If a claim is received within the Warranty Period and the SiOnyx Product is found to have failed based on a phone evaluation by SiOnyx Aurora Customer Care we will, at our option:

  • repair the camera or accessory, or
  • exchange the camera or accessory with a product that is new, or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product, or
  • exchange the camera or accessory with a product that is a new and upgraded model which has at least equivalent or upgraded function to the original product.

As far as applicable laws permit, the Warranty Period will not be extended or renewed or otherwise affected due to subsequent exchange, resale, repair, or replacement of the camera or accessory. However, part(s) repaired or replaced during the Warranty Period will be warranted for the remainder of the original Warranty Period or for ninety (90) days from the date of repair or replacement, whichever is longer.

WARRANTY LIMITATIONS SUBJECT TO CONSUMER LAW

To the extent permitted by law, this limited warranty and the remedies set forth are exclusive and in lieu of all other warranties, remedies, and conditions, whether oral, written, statutory, express, or implied and represent our entire liability for any breach of this limited warranty. Except as provided in this limited warranty and to the maximum extent permitted by law, we are not responsible for any consequential, incidental, special or punitive damages or losses, whether direct or indirect, resulting from the use of this product, or arising out of any breach of this limited warranty.

​SiOnyx disclaims all statutory and implied warranties, including without limitation, warranties of merchantability and fitness for a particular purpose and warranties against hidden or latent defects, to the extent permitted by law. In so far as such warranties cannot be disclaimed, SiOnyx limits the duration and remedies of such warranties to the duration of this express limited warranty and, at SiOnyx’s option, the repair or replacement services described above. Some states (countries or provinces) do not allow limitations on how long an implied warranty (or condition) may last, or the exclusion or limitation of incidental or consequential damages, so the limitations described above may not apply to you.

This Warranty gives you specific legal rights, and you may have other rights that vary from state to state (or by country or province). Other than as permitted by law, SiOnyx does not exclude, limit, or suspend other rights you may have, including those that may arise from the nonconformity of a sales contract. For a full understanding of your rights you should consult the laws of your country, province, or state.

RETURNING PRODUCTS

You may return merchandise for a refund of the product price, or exchange, if the return is made within 14 days of receipt of the item. Refunds will exclude any return shipping charges and a 15% restocking fee. You are responsible for all shipping charges for return shipping, except for out of box failures deemed failures by SiOnyx Aurora Customer Care.

All returns will require an RMA number. To discuss a return and acquire an RMA number, please call SiOnyx Aurora Customer Care at (833) SiOnyx 1 (833-746-6991).

All orders must be inspected by customers within 30 days of the date of purchase. After this time, SiOnyx will not be responsible for items damaged in shipping, lost, or any other issues not related to technical support.

Returned or exchanged products must be in brand-new, mint condition. Items must be in the original, undamaged manufacturer product packaging with all parts and paperwork, including instruction booklets and packing inserts. Please do not place stickers or shipping labels on the original manufacturer’s product package.

SiOnyx will not accept C.O.D. shipments or products without an RMA number. Products shipped to any of our facilities without an RMA number will be disposed of. There will be no question or other recourse regarding this process. Please allow up to 10 (ten) business days (from the time we receive the return) for your exchange or return to be processed. Return address will be provided to you by SiOnyx Aurora Customer Care when you call for an RMA number.

Questions? Please contact SiOnyx.

United States Customer Care: (833) SiOnyx 1 (833-746-6991)

Japan Support Center: 0570-0066-12

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